Shipping policy

In-Stock Items: Please allow 1-4 business days for processing and verification before shipment.
Pre-Order Items: Please allow 2-4 weeks from the order date for processing before shipment. All pre-orders are made to order and may take 1-2 weeks to be prepared. Due to COVID-19, processing times may extend to 1-3 weeks in some cases.

Business days are Monday - Friday (excluding holidays).

Once your order is packaged and a shipping label is created, you will receive a tracking number via email.

Orders are shipped via UPS/USPS. Once your package leaves our facility, UPS/USPS is responsible for delivery.
If your tracking states "delivered" but you have not received your package, please contact UPS/USPS directly for assistance.
We are not responsible for delays caused by customs, natural occurrences, carrier transfers, or additional fees once the package has exited the U.S.
Orders over $130 (before taxes) qualify for free 2-day shipping within the U.S. (business days only, excludes holidays).

For APO/FPO military addresses, transit times may be prolonged due to government clearance protocols.

We rely on the same tracking information provided to customers. If your package is still in transit, please contact the shipping carrier for updates.
If your tracking states your package was delivered but you did not receive it, email support@deeperthandesigner.com for assistance. While we are not required to replace missing merchandise, we will assess each case individually.

All international packages are subject to customs duties, taxes, and inspections.
We are not responsible for additional fees, including duties or customs charges. If you refuse to accept these charges and the package is returned, we will not issue a refund or reship the order.

You will receive an email confirmation upon placing an order. If you haven’t received it, check your spam folderor verify that you entered your email correctly.
Be thorough when entering your shipping address to avoid delays. If the system cannot verify your address, your order will be placed on hold until you provide confirmation or corrections.

For any questions or concerns, please email support@deeperthandesigner.com. Please allow 24-48 hours for a response.